X-ray machine for programs & projects

Many program and project initiatives fail, run over budget and do not deliver expected deliverables, or worse, derail completely. Why is this? 

Many projects and programs apply de-facto standards for project management: PRINCE2 and MSP in the EU and PMBOK, in the USA. These “standards” allow you to manage a project in a logical way and are undoubtedly effective, but have their limitations, especially when used to manage people changing their behavior or ways of working. Most common causes of project failure according to multiple research studies are people related: lack of ownership, no engagement of stakeholders and unrealistic expectations.

Projects often go wrong because people are different and see things differently. People naturally behave in positive ways; they do what they can to push things forward. However, they will always act on the basis of their own point of view, and situations can become difficult if those views do not match. As a result you will often find misunderstandings, communication problems or cultural differences that may easily block progress.

SAY is a method combined with an online measurement tool which provides information on project critical success factors and insight in stakeholder mental states, thereby making stakeholders more manageable and enabling the right next step to keep on track. SAY can be described best as the first X-ray machine for the soft side of programs, projects and change processes, providing hard facts on soft aspects. SAY has three fields of application;

SAY for monitoring programs & projects
Often program and project monitors are focusing on planning, milestones, timelines and budget. People and people related aspects are missing. SAY is the first method that provides accurately, systematically and methodically, a clear concise and objective picture of the actual status of programs and projects. With SAY the interest, perceptions, mindsets and moods of all relevant stakeholders are mapped. SAY provides necessary additional information to better focus and prioritize actions, with the objective to accelerate successful change, to deliver more sustainable improvements in business performance and to reduce risks of project failure.

SAY can be applied for individual programs and projects as well as multiple programs, projects and portfolios. SAY can also be deployed during the earlier development phase of a project to research support for and risks of a potential project. SAY has been developed to improve project and stakeholder management.

SAY as an instrument for auditing projects
A project audit provides an opportunity to uncover the issues, concerns and challenges encountered in the execution of a project. It affords the project manager, project sponsor, management or project team an interim view of what has gone well and what needs to be improved with the project to successfully complete it.

Traditional methods, interviews, tools and training do not always monitor and understand stakeholder groups effectively. They do not systematically monitor the human factor, are time consuming and cannot always ensure confidentiality of the individual. SAY systematically measures project status, ensures anonymity and additionally provides objective understanding of project ownership, the level of engagement by stakeholders and associated risks. SAY makes the intangible moods and mindsets of groups concrete and tangible in an objective manner.

SAY supporting change management
Projects are focused on the realization of change. Change can be related to organizations, to processes, to systems or a combination of these. Projects directly impact the extent to which people are required to change accordingly. Unfortunately people and behavior are not easy to predict. More often, project teams do not have the capacity and tools to manage change that involves people changing their behavior or ways of working.

Many decisions of experienced executives regarding change come from assumptions, previous experiences, hunches and intuition. SAY provides means to focus more objectively, to prioritize actions, to actively discuss change process status and to better engage people at all levels in a positive way. SAY helps accelerate successful change, delivering more sustainable improvements in business performance.

SAY provides a logic to engage stakeholders in a tailored manner, fit to their mindset & situation. All in a very cost and time efficient way.